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Privacy Policy

1. Who We Are

Legal name: UK HGV Training Academy LTD
Company number: 16854329
Registered address: Champion House, Basingstoke, RG22 4AG
Email: info@HGVTrainingAcademy.co.uk
Phone: 0330 043 1033
Website: https://www.HGVTrainingAcademy.co.uk

We are the data controller for the personal data we collect.

2. What Personal Data We Collect

We may collect and process the following personal data:

Identity & Contact Information

  • Full name

  • Email address

  • Telephone number

  • Postal address

  • Date of birth

Driving & Training Information

  • Driving licence number (DLN)

  • Driving licence details and categories

  • Driving test results and pass status

  • Training course details and progress

Technical & Website Data

  • IP address

  • Browser type and version

  • Device information

  • Cookie and tracking data

  • Website usage and interaction data

Communications

  • Emails, phone calls, WhatsApp messages and other correspondence

  • Enquiry and booking form submissions

We do not knowingly collect data from anyone under the age of 18.

3. How We Collect Your Data

We collect data when you:

  • Complete enquiry or booking forms on our website

  • Contact us by phone, email or WhatsApp

  • Book or enquire about training courses

  • Communicate with our team

  • Use our website (via cookies and analytics tools)

  • Are referred to us by a training or finance partner

4. How We Use Your Data

We use your personal data to:

  • Provide HGV training services

  • Arrange and manage training courses and tests

  • Communicate with you about enquiries and bookings

  • Share relevant information with training partners and instructors

  • Book DVSA-related tests and services

  • Process payments and finance applications

  • Send service updates and important information

  • Send marketing communications (where permitted)

  • Improve our website, services and customer experience

  • Comply with legal and regulatory obligations

5. Legal Basis for Processing

Under UK GDPR, we process your data on the following legal bases:

  • Contract: To deliver training services you have requested

  • Legal obligation: To comply with legal or regulatory requirements

  • Legitimate interests: To operate and improve our business

  • Consent: For marketing communications and cookies (where required)

You can withdraw consent at any time.

6. Marketing Communications

We may contact you via:

  • Email

  • SMS

  • Phone calls

You can opt out of marketing at any time by:

  • Using the unsubscribe link in emails

  • Replying STOP to SMS messages

  • Contacting us directly

Service-related communications (e.g. booking confirmations) are not marketing and cannot be opted out of.

7. Cookies & Website Tracking

Our website uses cookies and similar technologies to:

  • Ensure the website functions correctly

  • Analyse website traffic and performance

  • Track user behaviour for marketing and remarketing

  • Improve user experience

Types of Cookies We Use

  • Strictly necessary cookies – essential for site operation

  • Analytics cookies – e.g. Google Analytics

  • Marketing cookies – e.g. Google Ads, Meta/Facebook

You can manage or withdraw cookie consent via our cookie banner or browser settings.

A full Cookie Policy is available on our website.

8. Who We Share Your Data With

We may share your data with trusted third parties, including:

  • HGV training schools and instructors

  • DVSA and test booking bodies

  • Theory test providers

  • Medical providers (where applicable)

  • Finance and payment providers

  • CRM and booking systems

  • Email and SMS communication platforms

  • Website analytics and marketing platforms

We only share data that is necessary and ensure appropriate safeguards are in place.

9. International Data Transfers

Some of our service providers (e.g. Google, payment processors, CRM systems) may store or process data outside the UK.

Where this occurs, we ensure appropriate safeguards are in place, such as:

  • UK adequacy regulations

  • Standard Contractual Clauses (SCCs)

10. Data Retention

We retain personal data only for as long as necessary:

  • Customer data: Up to 3 years after course completion or last interaction

  • Financial records: Up to 6 years to meet HMRC requirements

Data is securely deleted or anonymised once no longer required.

11. Data Security

We take appropriate technical and organisational measures to protect your data, including:

  • Secure systems and access controls

  • Encrypted data storage where appropriate

  • Restricted staff access

  • Trusted third-party providers

12. Your Data Protection Rights

You have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request erasure of your data

  • Restrict processing

  • Object to processing

  • Request data portability

  • Withdraw consent at any time

To exercise your rights, contact:
📧 info@HGVTrainingAcademy.co.uk

13. Complaints

If you are unhappy with how we handle your data, you have the right to complain to the Information Commissioner’s Office (ICO):

Website: ico.org.uk
Phone: 0303 123 1113

14. Changes to This Policy

We may update this Privacy Policy from time to time.
The latest version will always be available on our website.